Terms of service

1. Who we are

These Terms of service (“Terms”) govern your access to and use of Igloo Plate, including our website, dashboard, APIs, and related services (together, the “Service”). “Igloo Plate”, “we”, “us”, and “our” refer to the legal entity that operates the Service at the domains we publish (including iglooplate.co.uk and related properties). If you use the Service on behalf of a business, you confirm that you have authority to bind that business to these Terms.

2. The Service

Igloo Plate provides tools to design, generate, preview, host, publish, or otherwise support native and web experiences for restaurants and similar businesses. Features, limits, integrations (for example AI models, app stores, payment providers, and third-party APIs), and availability may change over time. We do not guarantee uninterrupted or error-free operation.

3. Accounts and security

You must provide accurate registration information and keep it up to date. You are responsible for safeguarding your credentials and for all activity under your account. Notify us promptly at the contact details we publish if you suspect unauthorised access. We may suspend or terminate accounts that violate these Terms or pose a risk to the Service or other users.

4. Acceptable use

You agree not to:

• use the Service unlawfully, fraudulently, or to harm others;
• attempt to probe, scan, or test the vulnerability of the Service, or breach security;
• interfere with the Service, overload infrastructure, or circumvent technical limits or billing;
• scrape, resell, or redistribute the Service except as expressly permitted, or misuse API keys or generated outputs to mislead end customers;
• upload or generate content that infringes intellectual property, privacy, or other rights, or that is illegal, hateful, violent, sexually exploitative, or malware.

We may investigate misuse and cooperate with authorities where required.

5. Your content and intellectual property

You retain ownership of materials you provide (for example text, images, branding, and configuration you upload). To operate the Service, you grant us a worldwide, non-exclusive licence to host, process, transmit, display, and create derivative works from your content solely to provide, secure, improve, and promote the Service (including using subprocessors and cloud infrastructure as described in our privacy practices).

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable right to use outputs the Service produces for you in accordance with the plan you subscribe to and any product-specific documentation. You are responsible for ensuring your use of outputs complies with app store rules, accessibility standards, food-labelling or allergen rules, advertising law, and other regulations that apply to your business and jurisdictions.

6. AI-generated output

Parts of the Service may use artificial intelligence or automated systems. Outputs may be inaccurate, incomplete, or unsuitable for your situation. You must review, validate, and edit outputs before relying on them (including menus, copy, imagery suggestions, code, and configuration). We do not warrant fitness for a particular purpose. You remain solely responsible for what you publish to customers or app stores.

7. Third-party services

The Service may integrate with third parties (for example hosting, analytics, payments, source control, mobile build pipelines, and AI providers). Their terms and privacy policies apply to your use of those services. We are not responsible for third-party outages, pricing changes, or policy enforcement.

8. Fees, trials, and taxes

Paid plans, usage limits, credits, and taxes are as shown at checkout or in your account. Unless stated otherwise, fees are non-refundable except where the law requires. We may change prices with reasonable notice; continued use after the effective date may constitute acceptance. Failure to pay may result in suspension of paid features.

9. Confidentiality and beta features

If we give you access to non-public information or beta features, you will use that access only as permitted and will not disclose our confidential information without consent. Beta features are provided “as is” and may be withdrawn.

10. Disclaimers

To the fullest extent permitted by law, the Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or that outputs will be error-free.

11. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including death or personal injury caused by negligence, or fraud). Subject to that, to the fullest extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or goodwill; and (b) our aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of one hundred (100) GBP or the amounts you paid us for the Service in the twelve (12) months before the claim.

12. Indemnity

You will defend and indemnify us and our directors, officers, employees, and contractors against any claims, damages, losses, and expenses (including reasonable legal fees) arising from your content, your use of outputs, your breach of these Terms, or your violation of law or third-party rights.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access if we reasonably believe you have breached these Terms, if required by law, or to protect the Service. Upon termination, rights granted to you cease except where they must survive (such as accrued payment obligations, liability limits, and indemnities). We may delete data after termination subject to legal retention requirements.

14. Changes

We may modify these Terms by posting an updated version and updating the effective date. If changes are material, we will use reasonable efforts to notify you (for example by email or in-product notice). Continued use after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

15. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules. The courts of England and Wales will have exclusive jurisdiction, except that consumers resident in another UK nation or the EEA/UK may have mandatory rights under local law that cannot be waived.

16. General

If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms are the entire agreement between you and us regarding the Service and supersede prior understandings on the same subject.

17. Contact

For questions about these Terms, contact us through the support or legal contact details published on our website.